SDP3 V2.23 VCI 2 Diagnostic Tool Patch Failed,data error

  I have recently purchased a scania sdp3 v2.23 vci.2 Order serial no. 44151105188682 I must contact you in regards the code to activate Ref no. WD-WXDOAC9A7060 Can you confirm by email what I should do next When I entered the activation code you gave me E7678536 It’s coming back as patch fail data error.please instruct me what to do.i thought I would of had this activated by now. But how to solve it ? It shows the activation code is incorrect. so customer need to send the ID to active again.